If your instructor gives you a time block of one, two, or several days to complete an exam, do not wait until the last minute to do it. Should any technical problems arise, you're less likely to get them solved at the end of an examination time block. Your instructor might also be less sympathetic.
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Wireless Laptop Users: Always use a hard-wired connection plugged directly into your router instead of a wireless connection when taking exams. Small fluctuations in your internet connectivity may disable the exam.
It's best to have two browsers available. Instructure recommends using the most recent version of Firefox, Chrome, Safari, or Internet Explorer for all Canvas related tasks.
Check Internet connection. When deciding on a time to take your exam, take into account times when your connection seems to slow down or loses connectivity. These issues can cause your exam to disconnect, possibly making you lose your work.
Disable pop-up blockers. Pop-up blockers may interfere with the normal functioning of Canvas. If you have multiple pop-up blockers, disable them all. These blockers come installed in the latest versions of Internet Explorer and Firefox, in third-party toolbars such as Google and Yahoo, and they can come with utility software such the Norton products from Symantec.
Only open the Canvas browser window. Do not have any other browser windows or programs open while taking tests. Other programs and browsers can interfere with your Canvas exam. Do not leave the test page while taking the exam (for example, to view course materials or another Web site). Do not close the browser window while taking the exam. (top)
Accidentally quitting the exam. If you lose power or close your browser--or something else causes you to stop taking the exam before you submit it--contact your instructor immediately to get instructions. Make sure to include details as to what caused the problem.
Firewall If you have a firewall installed on your system, it might prevent you from accessing your exam. You can either temporarily disable your firewall, or take the exam at a non-firewalled computer. (top)