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Firefox Update for Canvas Users

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In preparation for the Canvas training sessions that will begin in June, your SMU issued laptop or desktop PC will be updated with the latest version of the Firefox web browser (version 12.0). This will improve your experience with using Canvas, the next learning management system at SMU. For more information about which web browsers work best with Canvas, visit this page: http://guides.instructure.com/s/2204/m/4214/l/41056-which-browsers-does-canvas-support

 

THIS UPDATE WILL BEGIN INSTALLING AUTOMATICALLY AFTER 11:00 AM on MAY 30, 2012.

 

To receive this update automatically, please:

 

SMU PC Laptop Users:

 

· Bring your PC laptop to an SMU campus

· Connect to the network via a docking station

· Power on your computer

· You may log in and work normally; this will not affect the automatic update

 

SMU PC Desktop Users:

 

· Power on your computer

· You may log in and work normally; this will not affect the automatic update

 

Mac Users:

 

You can download and install the latest update here:

 

http://www.mozilla.org/en-US/firefox/new/

 

Personal Computers:

 

You can download and install the latest update here:

 

http://www.mozilla.org/en-US/firefox/new/

 

 

You may expect to see:

 

The SCCM Package notification - Users will likely see this if they are logged on and the advertisement runs. Displayed prior to executing the program in the package:

 

sccm package notification

 

Countdown notification dialog - Users will see this if they click the notification and can execute the program immediately by clicking run:

 

countdown notification

 

Mozilla Crash Reporter - Users will see this if they have the browser open while the package executes. We have seen the upgrade successful each time in this scenario and users should simply close and open Firefox.

 

crash reporter


Please contact the IT Helpdesk with any questions or issues related to this update

helpdesk@samuelmerritt.edu | 510-869-6836 option 2 | https://request.samuelmerritt.edu/helpdesk