What is Bomgar?
Bomgar is software the Services Desk uses to access your computer. It allows a support technician to assist you remotely. He can troubleshoot by watching you perform a task, or take control to provide a solution.
Bomgar is set up so that you can initiate a remote session. You will either use the Bomgar Button, or go to the Remote Support Portal.
Using the Bomgar Button
This is the most efficient way to connect with a Service Desk to start a remote session. When the Service Desk technician asks you to start a Bomgar session, you:
Find the Bomgar Button and double click it to connect the service.
If you cannot find the button, please contact the Service Desk.
- Click to approve the remote session so that the technician can connect to your computer.
The SMU Remote Support window appears.
- Select Connect with Support Team.
The Customer Agreement dialog box opens.
- Select I have read and agree to the terms above.
A support technician can now connect with your computer.
Using the Remote Support Portal
To initiate a remote session independently, you:
The Remote Support Portal window appears.
Under Representatives, select the technician’s name.
Note:You will only see a name if a technician is available for a remote session.
Click through the prompts to download and install a small program, and then you can start the remote session.