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Facilities Services

Facilities Services
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General Facilities Requests
You can now submit General Facilities Requests  through the BMC Service Desk Express System which is accessible through the SMU webpage. Click on the Helpdesk link, then click on Submit a Helpdesk Request.  You will be taken directly to the BMC Service Desk Express System where you can submit a General Facilities Request. Common requests include adjusting room temperature, copying keys, and parking tickets.  The BMC System will prompt you to enter your Email Address and Password. 

 

If your request is for any of the services listed below, submit your request through the BMC system AND download the appropriate form below to accompany your General Facilities Request.  After you complete the form and have it approved by your manager, please send it to the Facilities Department.  Your BMC request will not be addressed until the completed and approved form has been received.

 
General Facilities Request Additional Forms
Click on a link below to download the appropriate form to accompany your General Facilities Request submitted through the BMC System:
 

 

Non-Routine Work Order Service (Monthly Schedule)
Non-routine work orders (hanging pictures, moving furniture, etc.) will now be handled by NorCal installers during monthly scheduled visits.  The schedule below is for the remainder of the 2014 calendar year.  Generally, each month there are two scheduled visits to the Oakland campus and one scheduled visit each to the Sacramento and San Mateo campuses. 
 
Please make note of the following:
 

(1)  In order to have your issue addressed by NorCal on the day of a scheduled visit, your work order request must be submitted through the BMC System no later than 12:00 PM the day before the scheduled NorCal visit.  For example, the next scheduled visit to the Oakland campus is on April 25th.  If you would like to have an issue addressed on the 25th, you must submit your work order request no later than 12:00 PM on April 24th.

(2)  We will do our best to have all work orders completed on the day of each scheduled visit. Any incomplete work orders will automatically move to the list for the next scheduled visit.

(3) If you have a time-sensitive request that does not align with the monthly schedule or you require extensive work which cannot be completed during a regularly scheduled visit, you have the option of requesting that we schedule an installer solely for you at your own department's expense. 

 

 

Oakland

Sacramento

San Mateo

 

April

25th

22nd

11th

 
 

May

16th

23rd

9th

 

30th

 

June

13th

20th

6th

 

27th

 

July

11th

18th

3rd

 

25th

 

August

15th

22nd

8th

 

29th

 

September

12th

19th

5th

 

26th

 

October

17th

24th

10th

 

31st

 

November

14th

21st

3rd

 
 

December

as needed

as needed

as needed