You are here

Facilities Services

Facilities Services
To skip forward to the section you need, please click the appropriate link below:
 
 
 
 
 
You can also view:
 

 

General Facilities Requests
You can now submit General Facilities Requests  through the BMC Service Desk Express System which is accessible through the SMU webpage. Click on the Helpdesk link, then click on Submit a Helpdesk Request.  You will be taken directly to the BMC Service Desk Express System. Common requests include room temperature adjustment, keys, and parking tickets.  The BMC System will prompt you to enter your Email Address and Password. 

 

If your request is for any of the services listed below, submit your request through the BMC system AND download the appropriate form below to accompany your General Facilities Request.  After you complete the form and have it approved by your manager, please send it to the Facilities Department.  Your BMC request will not be addressed until the completed and approved form has been received.

 
General Facilities Request Additional Forms
Click on a link below to download the appropriate form to accompany your General Facilities Request submitted through the BMC System:
 

 

Non-Routine Work Order "Handyman" Service (Monthly Schedule)
Non-routine work orders (hanging pictures, moving furniture, etc.) will now be handled by NorCal installers during monthly scheduled visits.  The schedule below is for the remainder of the 2014 calendar year.  Generally, each month there are two scheduled visits to the Oakland campus and one scheduled visit each to the Sacramento and San Mateo campuses. 
 
Please make note of the following:
 

(1)  In order to have your issue addressed by NorCal on the day of a scheduled visit, your work order request must be submitted through the BMC System no later than 12:00 PM the day before the scheduled NorCal visit.  For example, the next scheduled visit to the Oakland campus is on April 25th.  If you would like to have an issue addressed on the 25th, you must submit your work order request no later than 12:00 PM on April 24th.

(2)  We will do our best to have all work orders completed on the day of each scheduled visit. Any incomplete work orders will automatically move to the list for the next scheduled visit.

(3) If you have a time-sensitive request that does not align with the monthly schedule or you require extensive work which cannot be completed during a regularly scheduled visit, you have the option of requesting that we schedule an installer solely for you at your own department's expense. 

 

 

Oakland

Sacramento

San Mateo

 

April

25th

22nd

11th

 
 

May

16th

23rd

9th

 

30th

 

June

13th

20th

6th

 

27th

 

July

11th

18th

3rd

 

25th

 

August

15th

22nd

8th

 

29th

 

September

12th

19th

5th

 

26th

 

October

17th

24th

10th

 

31st

 

November

14th

21st

7th

 
 

December

5th

as needed

as needed

 
 
 

United Parcel Service (UPS) / Campus Ship

Shipments

Outgoing shipments are dropped off at the Campus Service Center for processing.  Incoming packages are received by and held at the Campus Service Center for pick up.

Invoice Processing

UPS invoices for the Oakland, San Mateo, and Sacramento campuses are processed for payment by the Facilities Administrative Assistant.  UPS shipment receipts are retrieved weekly from the Campus Service Center; and they are regularly forwarded to Facilities via email by staff at the San Mateo and Sacramento campuses.  Shipments to locations other than SMU campuses require the signature of the department head on the receipt before being forwarded to Facilities.

Shipment receipts are matched to the invoices for the purpose of backup documentation. Campus-to- campus shipments are billed to the Facilities Department.  Charges for shipments to other locations are billed to the department that initiated the shipment.

New Users

New users are entered into the system and given access by the Facilities Administrative Assistant who acts as Co-Administrator of the account.  Managers who want to add a new user should email their request and include the following information for the new user:

  • Name
  • Work Location and Department
  • Telephone number
  • Email address

Ordering Supplies

Supplies can be ordered by going to www.ups.com and choosing the Supplies option.  Orders take 3-5 business days to arrive and should be delivered to the location making the request.

Contacts

Facilities Administrative Assistant:  (510) 869-1505

UPS Customer Service:  (800) 742-5877

UPS Campus Ship Technical Support:  (800) 289-6418