SMU Help Desk is partnering with Vitalyst to provide 24/7 support

Call to get the assistance you need—working in the Microsoft Office Suite, password resets and other technical support on applications you use every day.

On February 1, 2016, the SMU Help Desk is partnering with Vitalyst to provide access to on-demand advisors for software coaching and broader support for detailed software questions, now including tablet and mobile support. Expert level assistance is available 24x7 for over a hundred applications, including titles from Microsoft, Google, Adobe, Apple, and more.

 To access this resource, simply call the Samuel Merritt University’s Service Desk (510-907-2555) and select option 5 or call 1-844-233-5647

Locked Out! Use the new SelfService Password reset module to change your password within minutes!  then click 'Submit Reset Password'

Vitalyst advisors will be available 24/7, to provide this enhanced support and provide you one-to-one coaching with tasks such as:

  • How do I customize charts and pivot tables in Excel?
  • How do I decipher in Word when a table is better than columns?
  • How do I create a task from a message in Outlook?
  • How do I customize the status bar in PowerPoint?

For immediate assistance with the Microsoft Office Suite, call the Help Desk at 510.907.2555 and press Option 5.


Who is Vitalyst?

Vitalyst is a catalyst for businesses and government organizations to achieve end-user proficiency and enterprise-wide productivity. Productivity consultants deliver insightful and practical how-to solutions for hundreds of applications, enable smooth migrations and provide training to companies. Vitalyst specializes in supporting over 120 applications across a full range of devices and operating systems. Below is a representative list of our suppor ted applications.


  • Crystal Reports
  • Microsoft Power BI
  • Microsoft PowerPivot


  • Apple iCloud
  • Dropbox
  • Google Apps
  • Google Drive
  • Google Docs
  • IBM iNotes
  • Microsoft Office 365
  • Microsoft OneDrive for Business & OneDrive
  • Microsoft Outlook Web Access
  • Microsoft Web Apps


  • Adobe Connect
  • Adobe Live Cycle Suite
  • Cisco Jabber
  • Cisco WebEx
  • Google Chat
  • Google Hangouts
  • IBM Connections
  • IBM Sametime
  • Microsoft Lync
  • Microsoft SharePoint & SharePoint Designer
  • Microsoft Yammer
  • Microsoft Skype & Skype for Business
  • Xerox DocuShare


  • ACT!
  • Microsoft Dynamics CRM
  • Salesforce


  • Adobe Dreamweaver
  • Google Sites
  • Microsoft Expression Web
  • Microsoft InfoPath
  • Microsoft SQL Server
  • Microsoft VBA
  • Microsoft Visual Studio
  • Paradox


  • Android
  • Apple iOS
  • BlackBerry
  • Jabra
  • Windows


  • Gmail
  • IBM Notes
  • Microsoft Entourage
  • Microsoft Outlook
  • Novell GroupWise


  • Intuit Quickbooks
  • Intuit Quicken


  • Adobe Elements
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe LiveCycle
  • Adobe Photoshop
  • Autodesk AutoCAD
  • Corel Draw
  • PaintShop


  • Linux
  • Mac
  • Windows


  • Acro CutePDF
  • Adobe Acrobat/Reader
  • Apple Keynote
  • Apple Numbers
  • Apple Pages
  • Bluebeam Revu
  • Corel Office
  • Dragon
  • FileMaker Pro
  • IBM Lotus Symphony/SmartSuite
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Office for Mac
  • Microsoft OneNote
  • Microsoft PowerPoint
  • Microsoft Project
  • Microsoft Publisher
  • Microsoft Visio
  • Microsoft Word
  • Nitro Pro
  • Nuance OmniPage
  • Nuance PDF Converter/Create/Reader
  • OpenOffice
  • Quark Express
  • SnagIt
  • StarOffice


  • Chrome
  • Firefox
  • Internet Explorer
  • Safari


  • ABC Flowcharter
  • Adobe Captivate
  • Apple iTunes
  • Blueberry FlashBack
  • Calendar Creator
  • Citrix
  • Microsoft MapPoint
  • Microsoft Streets and Trips
  • Nero
  • OrgPlus
  • pcAnywhere
  • Pinnacle Studio
  • RightFax
  • Roxio Easy CD
  • WinZip



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