Connecting to VPN

Equipment:  Laptop, Cisco VPN application, Faculty or Staff member with account enabled for VPN
(If you were issued a Samuel Merritt University laptop, the Cisco VPN application should be installed)

• Step 1.  Connect to the network and verify access to the internet

Open a browser window.  You should be able to browse to the internet
If you are connected to SMU-WiFi network, you will need to sign into the portal page

• Step 2.  Connect to VPN

Click on Start > All Programs > Cisco Systems VPN Client > VPN Client

Delete 'mwalton' and enter your login name and password.  Click "Ok".

You should get a banner stating you have successfully connected.  Click "Continue".

Common VPN error messages

Error 403:  Unable to contact the security gateway
What happened ?  Most likely you haven't connected to a network.

• Check to see you are connected to a wireless network and can browse to the internet.

Error 412:  Remote peer is no longer responding
What happened ?  You are probably connected to a network but the VPN client cannot reach the VPN authentication server. 

• Check to see you can browse to the internet. (most likely you need to authenticate to the portal page)

Error 413: User authentication failed
What happened ?  Your username and/or password is not recognized.  Click ok and attempt to sign on again.

• Note: this could also mean the VPN client is configured with the wrong profile.
  
  Faculty and Staff: SMC-Staff
  IT Group: SMC-Oakland-IT Dept

Error 422: Lost contact with security gateway
What happened ?  You lost connectivity to the network.  Reestablish connection to the network, make sure you can browse to the internet, and connect to VPN again.