SMU Support for Adobe Connect Meeting Hosts

Training for Meeting Hosts

Prior to hosting an AdobeConnect meeting, it is strongly recommended that the faculty or staff person complete the Daily Live Training webinar series (one-hour minimum to two-and-a-half-hour maximum).  This series will provide the host with the necessary knowledge to conduct a successful AdobeConnect meeting.

Daily live training sessions are offered by Adobe each week!

Webinar: Getting Started with Adobe Connect Training - Mondays 10:00 a.m. – 11:00 a.m. PT (recommended)

Webinar: Adobe Connect Beyond the Basics - Tuesdays 10:00 a.m. – 11:00 a.m. PT (recommended)

Webinar: 15 Tips and Tricks in 30 Minutes - Wednesdays 10:00 a.m. – 10:30 a.m. PT (recommended)

Webinar:  Events Made Easy - Thursdays 10:00 a.m. - 11:00 a.m PT

Webinar:  Reporting and Analytics  - Fridays 10:00 a.m. - 11:00 a.m PT

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Requesting an AdobeConnect Meeting Room

Faculty members who wish to use Adobe Connect may send an email request to support@samuelmerritt.edu.  Please submit your request at least 72 hours prior to the first scheduled event. 

 

Meeting Co-Hosts

For meetings with eight or more participants, it is recommended that one additional meeting host, besides the primary presenter, be present to administer meeting layouts and to facilitate user technical challenges.  This will allow the presenter to focus on content delivery and minimize delays.  The co-host may be another individual from your department who has completed training and has experience with using AdobeConnect.  In some instances, the University would be able to provide additional resources for co-hosting.  Please see High Stakes Meetings.

 

In-meeting Support from AdobeConnect

Hosts requiring technical assistance in real time during meetings may contact Adobe Connect Support on a 24 x 7 basis.  Knowledge base, live chat or phone support is available.

Online: http://helpx.adobe.com/adobe-connect/connect-support.html

Phone: 800-422-3623

“High-Stakes” Meetings

SMU has limited availability of a dedicated AdobeConnect professional support engineer for pre-meeting and in-meeting setup and technical assistance.    These services are limited to “high-stakes” engagements only.  “High-stakes” meetings are defined by any of the following scenarios:

  • An academic course event during which students give presentations as part of a graded course activity
  • An academic course or other University sanctioned event during which an outside subject matter expert is commissioned to present to an SMU audience
  • An SMU sponsored public event attracting national recognition to the University
  • A University sanctioned event during which 50 or more participants will be present

Requests for “high-stakes” meetings are subject to Division Head approval and must be submitted at least ten days prior to the event.

 

Support for On-Campus Events

For SMU events only, Media Service can provide assistance in setting up the AdobeConnect meeting during on-campus events.  Please notify the HEC Scheduling Coordinator upon reserving your space if assistance with AdobeConnect is needed for your event.

Support for Instructional Innovation

Faculty or staff members who would like an overall orientation to Adobe Connect should consult our help pages.  If you are  looking for ideas or help using  Adobe Connect features to improve teaching and learning, contact Tanya Knoop at tknoop@samuelmerritt.edu or 510-869-6511 x3482.

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