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Printer Support

Printing Services available to Students:  See the Samuel Merritt University Student Printing Guide

Faculty and Staff

Auxilio is SMU's dedicated resource for all aspects of printer/copier/fax service, supplies and equipment management. They also provide full training on equipment, including time saving functionalities of each device.  Make one call to the Service Desk at (888) 888-6044 or servicedesk@sutterhealth.org  to receive service for all the following items:

• Service Issues

• Toner and Supplies

• Equipment Training — including time saving functionality

• Print Workflow Efficiency Evaluations

See full program details

REQUESTING TONER, SUPPLIES, AND TECHNICAL ASSISTANCE (All Oakland Office Locations and Sacramento Learning Center)

  1. Contact the Sutter Health Service Desk: Call (888) 888-6044 or email servicedesk@sutterhealth.org.
  2. Provide the following information:
    • Your printer’s Auxilio Controlled asset label number.  Look for the Auxilio sticker on your printer (see sample photo to the right).
    • Printer Model
    • Your location
  3. Place your request

 

REQUESTING TONER, SUPPLIES, AND TECHNICAL ASSISTANCE (San Mateo Office Location)

 

Information Technology Services maintains the University's fleet of desktop and multifunctional printing devices through our partnership with Ricoh Business Solutions.

A strategic alliance between Sutter East Bay Hospitals and Ricoh allows SMU to take advantage of Ricoh's low cost managed print services, providing convenience and reliability to all functional areas of the University.  Ricoh delivers new toner cartridges directly to every SMU San Francisco Peninsula Learning Center upon request.  Certified HP and Ricoh printer technicians are on site full time at the SFPLC campus, and local technicians are readily available to respond to service requests at the SMU learning center.

 ORDERING SUPPLIES

Replacement toner cartridges and other non-paper supplies can be ordered over the phone at no cost to your department for any printer bearing a Ricoh service tag.  For detailed information on how to order printer supplies, click here.

REQUESTING REPAIR SERVICES

Printer repair is just a phone call away.  For detailed information on requesting service for your printer, click here.


For more information on SMU's printer support program, please contact Information Technology Services at (510) 869-6511 x 3493.