Information Technology Services
ITS is the Samuel Merritt University community's one-stop-shop for technology support. Our goal is to facilitate learning and enhance the classroom experience. We provide support, training, and guidance in all aspects of technology.
IT Technical Support
The IT Technical Services Team is your single point of contact for technical services. Whether you need technical assistance, have a question, or require technology equipment, we are here to help. Onsite technical support hours are Monday to Friday 8 a.m-5 p.m. Here are our channels of support. Submit a service request by visiting our Support Portal, call 510.907.2555 option 1 (available 24/7) or walk-ins (ie. people on campus that require immediate attention). Please call us to schedule a one-on-one session.
We are located at the SMU Oakland campus at 525 12th St. Suite 941, Oakland, Ca 94607. For clients at our San Francisco Peninsula and Sacramento campuses, we offer remote assistance. We schedule
periodic onsite campus site visits as needed and a technician is onsite at our Fresno campus.
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Full Range of Services
- Personal Computing Support: SMU owned desktop/laptop/thin client computers, and tablets
- Network and Infrastructure Services: Campus networks, internet services, inter-campus connectivity, servers, data centers, backup, and recovery
- Business Technology Solutions: Printing, copying, scanning, telephone services (business and mobile), and fax services
- Identity and Access Services: User account administration, password management, data security, systems access
- Enterprise and Web Application Support: Student information systems, websites, web applications, and administrative system support
- Media Services: Event technical support, classroom technology support, media equipment, and videography
Teaching Online
Find resources for teaching, learning, and working online.
Business Technology Solutions
Connect with us for printing, copying, scanning, business and mobile phone, and voice messaging services.
Technology Discounts
The University has negotiated a variety of technology discounts that are available to students, faculty, and staff. Some discounts may require verification of your educational status, such as a valid Samuel Merritt University email address. Most discounts can be obtained by simply clicking through the provided links.
Personal Computer System Requirements
Students and faculty who plan to use their personal laptops for class and other academic purposes will need to make sure their machines meet minimum system specifications. We cannot provide assistance to laptops and devices that do not meet these specifications.
