How to obtain technical support?
Technical Support requests can be submitted using the Work Order Ticketing System. For additional assistance you may contact the Help Desk at 510-869-6836 or by sending an email to helpdesk@samuelmerritt.edu.
How to request a computer?
You can request a computer by completing the IT-Computer Request Form. You can also obtain the IT-Computer Request Form by contacting the Help Desk at 510-869-6836.
How to request new software or a technology project?
You can request new software or a technology related project by completing the Technology Request Form. The form, as well as an overview, is available on the Technology Request Overview page. You can also obtain the IT-Technology Request Form by contacting the Help Desk at 510-869-6836.
How do I request an account for a new user?
New accounts are handled via the New Employee Services Request Form.
What are the email distribution lists?
You can see the lists by viewing the Samuel Merritt College Email Distribution Lists page.
Where can I get the VPN software?
You can use this link to obtain the Cisco VPN Client.