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Helpdesk FAQs

Samuel Merritt's Helpdesk offers frequently asked questions to assist you in your computing needs.

General

  • Reducing the Size of your Mailbox
  • Configuring Windows Mobile Outlook to sync with email
  • Configure iPhone for SMU Email
  • Clearing Browser Cache (IE)
  • Steps for connecting to Samuel Merritt University Wireless Network

Students

  • Forwarding Email
  • Configuring POP Email Client
  • Finding MAC Address on Windows Vista
  • Accessing Student Health Website

Faculty and Staff

  • Connecting to Network Printers (Windows)
  • Using Trend Officescan Client
  • How to Modify a Distribution List
  • Adding From and Bcc to the New Message bar
  • Tips on Out of Office Assistant
  • Changing Power Options for Laptop Lid Closure
  • Changing your signature through Outlook Web Access
  • Connecting to VPN
  • Changing Screen Resolutions
  • Connecting to Shared Calendars and Mail
  • How to Disable and Enable the Wireless Network Device
  • Mapping to a network drive

Mac Users

  • Connecting to Network Printers (Mac)
  • Configuring Microsoft Entourage for SMU email
  • Connecting to SMU network drives on a Mac
  • Connecting to Wireless Network and VPN (Mac)

 

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