Using ITS Resources
The ITS Helpdesk is your one-stop-shop for technical support at Samuel Merritt University. Contact the Helpdesk for assistance through any of these convenient methods:
- Request Assistance Online: https://request.samuelmerritt.edu/helpdesk
- Phone: 510.869.6836
- Email: firstname.lastname@example.org
- Web: http://www.samuelmerritt.edu/helpdesk
Acquiring IT resource access for new SMU employees has never been faster or easier. The revised "New Employee Service Request Form" is simple to follow and is designed to ensure accuracy of data entry. All the information provided in this form will integrate directly with SMU's directory and education management systems such as PowerCampus and Blackboard. Department heads are required to approve new account request prior to fulfillment, and will be able to view and make corrections to the submitted data if necessary. Typically, requests for access are processed in less than one business day.
To request access for a new employee, go to: https://www.samuelmerritt.edu/information_technology/new_hire
We are looking for innovative ideas in pursuit of the University's vision to be nationally recognized as a premier health sciences institution. Help shape the future of technology at SMU by submitting a request for new technology.
For more information visit the Information Technology Services web page.