Desktop & Technical Support Technician

Thu, 19 Jan 2012 15:37:48 -0800

Job Type: Staff
Department: Information Technology
Date Posted: January 19, 2012
Description: Summary:

Serves as the primary contact for supporting the University IT Helpdesk and providing assistance and support to end users of University computer systems (PC and Macintosh), including accessories and printers. Provides or assists with user support functions relating to application upgrades and problem resolution. Along with the Coordinator, Technology Services ensures that supported software and shared-service applications are performing at maximum level. Supports data communication networks and associated hardware. Able to solve system user and departmental problems as well as providing a high level of control and knowledge of data processing functions. By maintaining high standards of excellence, helps the University fulfill its mission by providing compassionate care and respecting the dignity of others. Apply the principles of continuous quality improvement which includes working cooperatively with colleagues and projecting a service orientation toward all.

Supervisory Responsibilities:

Work study students (as needed) Skills and Abilities: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to apply concepts of basic algebraProject Management SkillsPossess the knowledge of personal computer hardware and software, including Windows and Macintosh platforms, and state-of-the-art communications systemsAbility to read, analyze, and interpret general business periodicals, professional journals, and technical proceduresAbility to write reports, business correspondence, and procedure manualsAbility to effectively present information and respond to questions from groups of managers, clients, customers, and the general publicAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formTravels to Learning Centers

Education and or Experience:

Bachelor's degree in related field or evidence of three or more years of progressive experience in a staff support role of increasing responsibility. Excellent interpersonal skills that support optimal public relations for the University.

Admin Assistant III-SFLC

Tue, 13 Dec 2011 12:20:57 -0800

Job Type: Staff
Department: Nursing SFLC
Date Posted: December 13, 2011
Description: Job Summary: Facilitate the daily activities of the School of Nursing, with primary emphasis on the programs located at the remote sites. Anticipate needs, carry out policies, and implement decisions of the University and School of Nursing and assist students and faculty as necessary.

Skills and Abilities: Extensive computer experience and the ability to use Microsoft Office programs (Word, Excel, PowerPoint) Effective navigation of the Internet as a resource and research tool. Ability to handle privileged information in a confidential manner. Ability to prioritize, multi-task, and complete work with attention to detail. Good judgment and creative thinking to solve daily problems. Ability to read and carry out written instructions Ability to understand and carry out verbal instructions. Interpersonal skills that support optimal public relations for the School of Nursing. Ability to perform basic mathematical calculations. Ability to organize and prioritize workload. Excellent concentration and attention to details required for extended periods of time in order to produce reports. Communication skills required to quickly organize and communicate thoughts. Ability to speak effectively with co-workers, public, and student populations. Ability to work independently.Education Experience:
High School Education ; Training in Business skills; 5 years experience as an Administrative Assistant preferred.
Please note this assignment will be located in our San Francisco Learning Center until the end of 2012 then it will move to our San Mateo Learning Center.

Samuel Merritt University Job Listing RSS Feed - Staff Jobs

Desktop & Technical Support Technician

Admin Assistant III-SFLC