How to obtain technical support?
Technical Support requests can be submitted using the Work Order Ticketing System [1]. For additional assistance you may contact the Help Desk at 510-869-6836 or by sending an email to helpdesk@samuelmerritt.edu.

How to request a computer?
You can request a computer by completing the IT-Computer Request Form [2]. You can also obtain the IT-Computer Request Form by contacting the Help Desk at 510-869-6836.

How to request new software or a technology project?
You can request new software or a technology related project by completing the Technology Request Form. The form, as well as an overview, is available on the Technology Request Overview [3] page. You can also obtain the IT-Technology Request Form by contacting the Help Desk at 510-869-6836.

How do I request an account for a new user?
New accounts are handled via the New Employee Services Request Form [4].

What are the email distribution lists?
You can see the lists by viewing the Samuel Merritt College Email Distribution Lists [5] page.

Where can I get the VPN software?
You can use this link to obtain the Cisco VPN Client [6].