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Getting Help in Canvas

Did You Know? Getting Help in Canvas is a Click Away!

Getting Help in Canvas LMS

Getting help in Canvas is much easier than it ever was in Blackboard, thanks to our 24-hour Tier I support and comprehensive help materials. Let's explore them....

 

 

In the top right corner of every screen in Canvas, you'll find a Help button.

Getting Help in Canvas LMS

Step 1: Search the Canvas Guides

Canvas comes with a comprehensive knowlege base of step-by-step tutorials and videos on just about every feature of the system. Most of the time, simply searching the Guides will give you just the information you need.

Step 1: Search the Canvas Guides

Step 2: Contact Instructure's Live 24-hour Phone and Chat support

If you can't find the help you need in the Guides, you can contact live help via phone, chat, or online ticketing 24 hours a day. Instructure's support experts have 24-48 hours to resolve your issue, but they can usually resolve your issue right over the phone.

Step 2: Contact Instructure's Live 24-hour Phone and Chat support

Step 3: SMU's Help Desk-- Here to Help!

If you need individualized help designing your course in Canvas or other SMU-specific help, you can always contact the Academic & Instructional Innovation team on the SMU Help Desk line:
510-869-6836 press 1.

Take Advantage of our Online and In-Person Trainings and Drop-In Hours

Throughout the entire Canvas transition, we will be offering in-person training sessions and an online training course to help you master the basics of Canvas. Once you complete the training you can come to our Drop-In Hours for individual assistance building your course in Canvas.

To learn more about the Canvas transition, don't miss our Canvas Resource Page.