Getting help in Canvas is easy, thanks to our 24-hour support and comprehensive help materials.
How to Use Canvas
Search the Canvas Guides
Canvas comes with a comprehensive knowledgebase of step-by-step tutorials and videos on just about every feature of the system. Most of the time, simply searching the Guides will give you just the information you need.
Start by selecting the Help link in the top right corner of every screen in Canvas:
From here you can search the extensive Canvas Guides for answers to common questions and for specific content:
Resolving Problems with Canvas
Contact Canvas 24-hour Phone & Chat Support
If Canvas Support can't resolve your issue, submit a SMU Service Desk request and the Academic & Instructional Innovation team will help you.
Course Design Consultation
The Academic & Instructional Innovation team can help faculty enhance or develop Canvas courses. To contact A&II for support, submit a SMU Service Desk request or call the A&II Help Line at 510-869-6836 option 5.