Extended Technical Support

Call for 24/7 technical assistance with Microsoft Office Suite, password resets, and other technical support on applications you use every day.

SMU's Service Desk partners with Vitalystto provide access to on-demand advisors for software coaching and broader support for software questions and tablet and mobile support. Expert-level assistance is available 24x7 for over a hundred applications, including titles from Microsoft, Google, Adobe, Apple, and more.

Vitalyst
To access this resource, call the SMU’s Service Desk 510.907.2555 and select option 5 or call 844.233.5647.

Vitalyst advisors are available 24/7 to provide support and one-to-one coaching.

  • Customizing charts and pivot tables in Excel
  • Deciphering in Word when a table is better than columns
  • Creating a task from a message in Outlook
  • Customizing the status bar in PowerPoint

For immediate assistance with the Microsoft Office Suite, call the Help Desk at 510.907.2555 and press Option 5.

About Vitalyst?
Vitalyst is a catalyst for businesses and government organizations to achieve end-user proficiency and enterprise-wide productivity. Productivity consultants deliver insightful and practical how-to solutions for hundreds of applications, enable smooth migrations and provide training to companies. Vitalyst specializes in supporting over 120 applications across a full range of devices and operating systems. Below is a representative list of our supported applications.