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Title : Enrollment & Student Services Data and Systems Operations Analyst
Date : April 22, 2020
Department : Enrollment & Student Services
Type : Staff
Location : Oakland
Contact : Office of People & Culture
To Apply : Visit Taleo Link
Cost Center : 8054
Description :

Job Summary: 

The Enrollment and Student Services Data and Systems Operations Analyst facilitates the use of student information systems for interpreting institutional and industry trends, understanding long-range impacts and evolving business processes in a timely manner to get results and outcomes. The Analyst defines pathways and systems for how and where students interact at the University based on business intelligence. As a dedicated resource to the Division of Enrollment and Student Services, the person plays a key role in strategic planning and vision relative to data & systems analytics to improve operations, particularly related to student success and the mission of the Division.

Duties and Responsibilities:

Application Support – Train and collaborate with end users to assure they have the appropriate tools and skills to perform operational tasks. Analyze system configurations to affirm compliance with institutional policies and procedures and industry best practices.

Data Management and Report Writing – Develop and maintain routine and special reports from student information systems for university-wide distribution. Utilize business intelligence tools to develop executive dashboards based on key performance indicators. Develop and implement systems that assure accuracy and integrity of system data. Develop monitoring and remediation techniques to ensure data integrity.

Data Analysis - Verify and interpret data to help identify findings and make recommendations. Analyze data and generate reports regarding ongoing issues and trends that are used by the Division and other University stakeholders to make decisions on performance improvement and new initiatives.

Interface administration - Work with key stakeholders and technology staff throughout the University, but particularly in IT Enterprise Systems and Institutional Research, on implementing integration between the University’s enterprise systems and external data sources. Maintain integration routines and troubleshoot issues.

Process Management and Design – Work with key stakeholders and technology staff on implementing new technologies and processes for systems that improve Division operations and contribute to student success. Analyze and recommend process within the Division and in collaboration with others throughout the University aimed at learning and improvement as the University evolves and grows. 

External and Internal Environmental Analysis- regularly scans the external environment for data analytic and technology trends in the fields of higher education, especially health sciences education, and health care practice that effect the education of health care professionals. Analyzes and applies the information that is gained to the context of the University. Makes recommendations and collaborates with others in the University to develop responses to the results of that analysis and application.

Supervisory Responsibilities:

With the Executive Assistant, Enrollment and Student Services, Supervises the E&SS Operations Assistants. With the Dean of Admission and the Director of Financial Aid, supervises the work of those Department’s systems analysts.

Skills and Abilities

•Demonstrated knowledge in relational database concepts

•Ability to develop and analyze complex structured query language (SQL) programming

•Experience working with enterprise information systems in a multi-departmental setting

•Ability to apply complex problem-solving techniques

•Knowledge of the systems development life cycle, structured analysis and design techniques, user requirement definition, interviewing and data collection techniques

•Excellent communications skills working with people with varying levels of fluency with information technology and data analytics in order to achieve the desired outcomes

Education and Experience

Bachelor’s degree is required and a master’s degree in an area related to the position requirements is preferred. Minimum 5 years IT experience required with at least 2 years in higher education, particularly using student information systems and data analytics.

The University has an institution-wide commitment to diversity, equity and inclusion. We strive to build a welcoming and supportive campus environment, and acknowledge that diversity is an educational imperative to achieve excellence.