Purpose: Serve as a contact for supporting the iPad initiative at SMU. Student will provide peer support to other iPad users and assist them in using iPads in an academic setting.
Duties and Responsibilities:
Serve as liaison between iPad (C2S) staff and students Monitor iPad Teams chat for student questions and challenges Provide assistance, reference or escalation when necessary Create Service request for student end user incidents when unable to solve the issue on your own Work with students to ensure timely and effective problem solving Engage in phone consults, video chats with students to assist with issues Perform other related duties as may be assigned.
• iPad super user preferred, some training will be provided
• Interest in technology and ability to problem solve using avail-able tools and Internet for solutions
• Good communication skills
• Positive attitude
• Maintain confidentiality
Length of Employment: By Semester
Average Number of Hours Per Week: 8-24
Supervisor (s): Adriane Kiefling Names of Employees Who Can Sign the Timecard: Ellie Hoff-man, Adriane Kiefling