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Title : Work Study Assistant for IT department
Date : September 26, 2019
Department : IT
Type : On Campus
Location :
Contact : Marcus Walton
Email :
Cost Center : 8070
Description :
TO APPLY: Please e-mail mwalton@samuelmerritt.edu
Job Title: Work Study Assistant, IT
Location: 3300 Webster Street 2nd Floor Suite 212, Oakland Ca
Department: Information Technology Infrastructure & Technical Services
Cost Center 8070
FLSA Status: Nonexempt
Purpose: Serves as a contact for supporting the University IT Helpdesk and provides assistance to student labs and printer operations

Duties and Responsibilities:
Responds to help-desk inventory requests from University department. (Toner, Paper, etc.)

Creates Service request for University end user incidents using the computer information system.

Works with users to ensure timely and effective problem solving

Engages in over-the-phone consults for intermediate technical issues (password resets, use of Learning Management System)

Performs other related duties as may be assigned.

Job Qualifications:

Required to walk
Must be able to use hands to finger, handle, or feel
Ability to reach with hands and arms, stoop, kneel, crouch, or crawl
Ability to talk and hear
Ability to regularly lift and/or move up to 40 pounds
Length of Employment: By Semester
Average Number of Hours Per Week: 8-24
Supervisor (s): Marcus Walton
Names of Employees Who Can Sign the Timecard: Marcus Walton, Blair Simmons, Thatcher Wright