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Information Technology Services


ITS provides technology solutions to the Samuel Merritt University community that facilitate learning and enhance the classroom experience.

With ongoing technology changes, ITS strives to provide support, training, and guidance, and to help meet the goals of our community in all aspects of technology, in accordance with the Information Technology Services Service Level Agreement.
Technical Support

Phone: (510) 869-6836

Email: helpdesk@samuelmerritt.edu

Submit an Online Service Request

Visit our Helpdesk Website
Systems Access for New Users

New faculty and staff members will be assigned login and password credentials upon completion of the New Employee Services Request Form.

Incoming students will be issued access instructions upon payment of tuition deposit.
Computer Hardware and Software

Requests for computer hardware, software, and accessories may be submitted through the Computer Request Form.
Adopting New Technologies at SMU

Let us know how we can improve the educational experience through technology innovation.

New Technology Adoption Process Overview

New Technology Request Form
Telephone Services

For telephone and fax repair, changes, and requests, please see our telephone services page.

ITS provides cell phones and smart phones to qualified employees. Read more about mobile communications at Samuel Merritt University.