Information Technology Services

ITS provides technology solutions to the Samuel Merritt College community that facilitate learning and enhance the classroom experience.

With ongoing technology changes, ITS strives to provide support, training, and guidance, and to help meet the goals of our community in all aspects of technology, in accordance with the Information Technology Services Service Level Agreement

Technical Support
Submit an Online Service Request.
Phone: (510) 869-6836
Email: helpdesk@samuelmerritt.edu

Visit our Help Services Website

Computer Hardware and Software Requests
You can request a computer by completing the IT-Computer Request Form.

Software and Technology Project Requests
You can request new software or a technology related project by completing the Technology Request Form. The form, as well as an overview, is available on the Technology Request Overview page.

New Users
New accounts are handled via the New Employee Services Request Form. Incoming students will be issued access instructions during or before orientation.

Email Distribution Lists
You can see the lists by viewing the Samuel Merritt College Email Distribution Lists page.

VPN Access
You can use this link to obtain the Cisco VPN Client.