The Ethnic Health Institute (EHI), now an institute under the CCE, was co-founded in 1997 by Dr. Frank Staggers, Sr. EHI strives to be a national model for university and community-based partnerships that promote health equity for underserved communities of color. EHI works to prepare and support SMU students, staff, and faculty to serve diverse communities, impact health equity, and increase workforce diversity.

Charlotte Maxwell Clinic (CMC) is an Oakland-based nonprofit that has been providing free access to compassionate, integrative care for San Francisco Bay Area low-income women with cancer for over 30 years.

Our services include acupuncture, Chinese and western herbs, massage/bodywork, therapeutic imagery, and nutritional support which studies have shown contribute to improved health outcomes and quality of life. Our work is made possible by a small, dedicated staff and over 100 volunteer practitioners and program support who generously serve in a variety of roles. For more information about the organization, please visit our website at www.charlottemaxwell.org

This position builds on SMU/EHI and CMC’s long-term partnership by providing administrative support.

About the Position
This is a great opportunity to engage directly with CMC’s client and volunteer communities with a focus on facilitating and expanding delivery of services to their Chinese clients, many of whom are monolingual Cantonese.
In addition to serving as Chinese liaison, the Work Study student will support clinical staff, coordinate appointment flow during clinic hours and support other clinic initiatives. This is a great opportunity to have a direct impact on quality of life for underserved women with cancer and to learn more about integrative medicine within cancer care.
The Work Study student will report to the Volunteer and Community Engagement Manager and will have training opportunities including Charlotte Maxwell Clinic’s volunteer training on working with our specific population of clients.

Responsibilities
● Serve as primary liaison for our Chinese clients including performing new client intakes, scheduling appointments, making reminder calls, offering interpretation services during integrative treatment appointments, etc.
● Conduct outreach to Chinese community - tabling at community events, supporting recruitment of Chinese clients via informing community groups about CMC services, etc.
● Support front desk of the clinic including greeting and health screening volunteers/clients, connecting clients with practitioners, entering basic data into database.
● Supporting Clinic Assistant with EHR training and chart entry/tech support for remote and in-person volunteers
● Supporting Clinical Manager and Peer Navigator with administrative tasks
Candidate Qualifications and Attributes:
● Bilingual - English/Cantonese speaking (Mandarin is a plus)
● Compassion and interest related to women’s health, cancer, health equity, integrative care
● Excellent communication skills
● Basic office computer skills (Google workspace)
● Detail oriented
● Self-motivated
● Team player