Information Technology Services

ITS is the Samuel Merritt University community's one-stop-shop for technology support. Our goal is to facilitate learning and enhance the classroom experience.  We provide support, training, and guidance in all aspects of technology.

IT Service Desk

The IT Service Desk is your single point of contact for technical services. Whether you need technical assistance, have a question, or require technology equipment, we are here to help. Service Desk hours are Monday to Friday 8 a.m-6 p.m. The quickest way to receive technical services is to submit a service request (below). You can also email us or call 510.907.2555 (Option 1, service desk | Option 5, after hours).

We are located at the Oakland Campus at 3300 Webster St. Suite 212. We are available by appointment only for onsite support. For clients at our San Francisco Peninsula and Sacramento Campuses, we offer remote assistance.

REQUEST TECHNICAL SUPPORT           How to RESET MY PASSWORD       

Full Range of Services

  • Personal Computing Support:  SMU owned desktop/laptop/thin client computers, and tablets
  • Network and Infrastructure Services:  Campus networks, internet services, inter-campus connectivity, servers, data centers, backup, and recovery
  • Business Technology Solutions: Printing, copying, scanning, telephone services (business and mobile), and fax services
  • Identity and Access Services: User account administration, password management, data security, systems access
  • Enterprise and Web Application Support: Student information systems, websites, web applications, and administrative system support
  • Media Services: Event technical support, classroom technology support, media equipment, and videography
Employee working from home

Working Remotely

The IT Services are committed to accommodating productivity in working remotely during the COVID-19 shelter in place mandate, and beyond.

Tech Resources for Working Remotely
Apple products

Technology Discounts

The University has negotiated a variety of technology discounts that are available to students, faculty, and staff. Some discounts may require verification of your educational status, such as a valid Samuel Merritt University email address. Most discounts can be obtained by simply clicking through the provided links.
 

Explore DISCOUNTS

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Personal Computer System Requirements

Students and faculty who plan to use their personal laptops for class and other academic purposes will need to make sure their machines meet minimum system specifications. We cannot provide assistance to laptops and devices that do not meet these specifications.
 

See our tECHNICAL SPECIFICATIONS