Safety and Security

Promoting Awareness, Providing Support

SMU campuses are located in metropolitan areas, and while we work hard at keeping our community safe and secure, things can happen. We encourage you to be alert.

Access to our campus spaces is limited by badge control. We need all students, faculty, and staff to be vigilant about safety. If you see something concerning, call the appropriate numbers below to make a report. 

We encourage you to update your contact information in our emergency notification system. In a crisis or major emergency, we will communicate with you via our SMU ALERT system. All students, faculty, and staff are automatically enrolled in the SMU ALERT system but we need your help to maintain it. We recommend that you avoid relying on one medium to get your messages.

The University also provides students and employees with a variety of safety-related educational programs each year. This includes giving new students tips on crime prevention in the online orientation and throughout the year.


    A call to 911 from a mobile phone is routed to the nearest California Highway Patrol (CHP) dispatch center. Unless reporting an incident within the CHP service scope, the caller will be placed on hold and transferred to the local police agency. 


    • Police Department:  510.777.3211
    • Fire Department:  510.238.3856
    • Campus Security:  510.763.4001
    • SMU Administration:  510.879.9200


    • Police Department:  916.264.5151
    • Fire Department:  916.808.1300
    • Campus Security:  916.486.5800 or 916.870.1073
    • SMU Administration:  916.646.2770


    • Police Department:  650.522.7700
    • Fire Department:  650.522.7960
    • Campus Security:  (none on site)
    • SMU Administration:  650.292.5565

    Samuel Merritt University is committed to providing a safe and healthy campus for students, faculty, staff, and visitors. The primary objective of the fire safety program is to recognize hazardous conditions and to take appropriate action before such condition results in a fire emergency. This goal is accomplished by:

    • Inspecting, testing and maintaining fire protections systems in accordance with federal, state and local standards.
    • Establishing and conducting annual reviews and updating fire safety policies.
    • Conducting regular fire and safety inspections at all Samuel Merritt Campuses.
    • Conducting regular evacuation fire drills at all Samuel Merritt Campuses.


    This campus location has fire exit information posted. The fire alarm system here is connected to Alta Bates Medical Center. Students, faculty, and staff are expected to promptly and safely exit the building anytime the fire alarm sounds. Exit the facility, proceed to the designated assembly area, and remain calm. You will be told when it is safe to re-enter the building.


    This campus location has fire exit information posted. The fire alarm system here is connected to the Metro Center Management Office of Colliers International. Students, faculty, and staff are expected to promptly and safely exit the building anytime the fire alarm sounds. Exit the facility, proceed to the designated assembly area, and remain calm. You will be told when it is safe to re-enter the building.


    This campus location has fire exit information posted. The fire alarm system here is connected to the building management department. Students, faculty, and staff are expected to promptly and safely exit the building anytime the fire alarm sounds. Exit the facility, proceed to the designated assembly area, and remain calm. You will be told when it is safe to re-enter the building.


    The purpose of Emergency Preparedness is to develop, organize, coordinate and lead the campus toward effective preparation for, and efficient response to, emergencies and disasters with the primary focus on saving lives, reducing human suffering and the minimizing of property loss and academic services.

    Have a Plan

    Some emergencies have a recognizable build-up period in which preparedness actions can be taken, but many do not. Plan for emergencies now by:

    • Talking with your friends, family, and co-workers about the actions you should take during an emergency
    • Ensuring you know the evacuation routes and shelter areas for the buildings in which you spend the majority of your day
    • Ensure you know the location of emergency equipment such as Automated External Defibrillators (AEDs), fire extinguishers, and first aid kits.
    • Update your SMU ALERT contact information so you are sure to receive any messages sent by campus officials

    Prepare a Personal Emergency Supply Kit

    • During or immediately following an emergency, you may be on your own for hours or days before emergency responders can reach you. Stashing away a few key items in an emergency supply kit can help you survive during this period of time.

    Our Oakland and Sacramento campuses offer security escort services to and from buildings.

    Oakland Campus 

    • To request an escort call 510.869.8952. Our campus security is available at any time.

    Sacramento Campus

    • To request an escort call 916.486.5800. Bayer Security officers provide escorts Monday-Friday, from 4p.m.–10 p.m.

    Each year, SMU offers a variety of educational programming to promote awareness of safety, crime prevention, and sexual misconduct and violence. These include:

    • Student Orientation—Covers personal safety, crime prevention, and how to report emergencies and incidents. It also introduces the SMU Alert System to new students
    • Community Learning Series—Features a broad range of topics from domestic violence and bystander training to healthy living tips
    • Title IX, Clery Act Reports, and Sexual Harassment Training—Online training as part of the University’s compliance with federal laws related to discrimination and crime reporting
    • Custom Programs—Students and employees may request special training as part of a campus club or because of a concern

    National Suicide Prevention Lifeline: 1.800.273.8255

    Crisis Text Line: Text HOME to 741741

    Oakland Campus

    • Alameda County Crisis Number: 1.800.309.2131

    Sacramento Campus

    • Sacramento Crisis Number: 916.368.3111

    San Francisco Peninsula Campus

    • San Mateo County Crisis Number: 650.579.0350

    Our Safety and Security Team has a few safety suggestions:

    • To decrease the chances of vehicle break-ins or other criminal activity, do not leave valuables exposed in your car and use recommended/authorized parking areas or shuttle services

    • Stay alert and walk briskly with your head up and shoulders back; criminals look for easy marks, such as people who are slouched over, preoccupied, or fumbling with items

    • Look around the parking lot and your vehicle for suspicious people. If you notice suspicious behavior, remove yourself from the area and inform security or the police immediately

    • Walk with others when possible to ensure that each person arrives safely to their vehicle

    • Walk in well-lit areas and be aware of noises and movement

    • Have your keys in your hand, ready to open your vehicle

    • Look into your vehicle’s front and rear seats before entering

    • If someone approaches your vehicle inquiring about directions, do not open your door or roll down your window

    • If you are alone after dark, ask security to escort you to your vehicle

    Who should I call if I need escort service to my car after dark?
    We encourage you to use this service during the winter months when it gets darker earlier.

    • Oakland Campus: Campus Security- 510.763.4001 or Ext. 7847
    • Sacramento Campus:  Bayer Security- 916.486.5800, Monday-Friday from 4p.m.-10p.m.

    I just saw a suspicious-looking person lurking in the parking lot? Who should I call?
    Do not approach the person on your own. The situation should be handled by a security professional.

    • Oakland Campus: Campus Security-  510.763.4001 or Ext. 7847
    • Sacramento Campus: Campus Security-  916.486.5800 or 916.870.1073
    • San Francisco Peninsula: SMU Administration-  650.292.5565 or Police Department-  650.522.7700

    Note:  Save these numbers in your cell phone to use while on campus in case of an emergency.

    Someone who does not appear to be a University employee or student is in my work area. How should I approach them?
    Simply ask them, how can I help you? If the person has a legitimate reason for being in your area, they will likely tell you. If the person should not be there, they will at least know that someone is aware of their presence in the building and will likely leave. Do not ignore strangers in the building. If you feel this person is a threat, please contact Security or local law enforcement.

    Someone just fell down the stairs in our building. They appear to be hurt badly. Should I call Security or 911?
    Call 911 immediately for any accident where serious injury is apparent. The person may require immediate medical attention. After calling 911, call Facilities at 510.907.2438 and we will notify Security so that a report can be filed.

    Some of my belongings are missing from my room/office. Who should I notify?
    Call Security or SMU Administration. They will notify the police to file a report.  In addition, please notify Facilities so that we are kept in the communication loop.  In the event of computer/laptop theft, call the IT/Helpdesk Ext. 6836.

    Nurse helping older adult male

    SMU Alert System

    The SMU Alert System delivers critical information to our community members by phone, email, and text. You are automatically enrolled in this service, and you may add or update your information at any time. 

    SMU Alert Details
    Student in Health Education Center

    Student Catalog and Handbook

    The Student Catalog and Handbook contains several sections related to safety on campus, including our code of conduct, policies on discrimination and harassment, and reporting procedures.  

    View or download (PDF)