Who is affected?

All faculty and staff with SMU-issued PC desktops or laptops.

Computer Lifecycles and Upgrades

Before the work of upgrading faculty and staff computers to Windows 10 can begin, ITTS will work with users determine which computer replacements are eligible.

Depending on where your computer is in its lifecycle, ITTS will offer two different approaches:

1. If your computer is less than five years old: you’ll receive a Windows 10 upgrade only.
2. If your computer is over five years old: you’ll receive a new computer with Windows 10 installed.

When?

1. Enter your name to view the period of time you will migrate, and to see if your device is eligible for an upgrade or if your current PC will be migrated to Windows 10.

2. We would like to work with you to determine your specific date. At the beginning of your assigned period of time, one of our technicians will contact you to schedule your specific date.

See the next two sections, “How to prepare” and “What to expect” for more detail.

How to prepare

To ensure a smooth migration, here is what you will need to do to prepare:

• Make sure that all of your documents and files are in your My Documents folder. Doing so will save your documents and files to the SMU network upon connecting to the network, either via docking on campus or via VPN.
• Make a list of all programs and applications that you use.  You will provide this to your technician.
• Plan ahead for alternate activities.
• See the next section for what to expect.

What to expect

Here is what to expect:

• You will be assigned a technician to migrate your PC to Windows 10. You will work with your technician to schedule your date to migrate.
• On the day of your migration, you will submit your PC laptop to your technician. If you have a PC desktop, your technician will provide specific instructions.
• Please allot a full business day to complete your migration. Plan ahead for alternate activities.
• Once the migration is complete, your technician will contact you for pick-up (laptops only).
• Once you have your PC on Windows 10, ensure all of your usual programs and applications are installed and that you are able to work business as usual. If you find anything missing within the same week, please contact your technician right away. If it is after your group’s scheduled week, please submit a Service Desk ticket.**
  • **New groups/departments are scheduled weekly. We ask that you notify us of anything missing within your group’s week so that we can give the same level of service to the next group. We thank you in advance for your consideration!

Learn More

Windows 10 is designed to work similarly on all devices to satisfy both mouse and touch users. To help you get started, you can review this tutorial and/or the attached Start Menu Quick Guide. For more quick guides, please visit the Windows 10 SharePoint site from on campus or via VPN.