If I need to place a work order, why can't I just call Facilities instead of using TeamDynamix (TDX)?
The Facilities Department must have a system in place to track all work orders received. The TeamDynamix (TDX) work order system allows Facilities to track how we are serving the University community. We cannot track phone calls or emails. Please submit all work order requests through Cherwell Service Desk Express.
Note: Call Facilities directly in the event of an emergency (e.g., toilet overflow, flood, fire, electrical issues, etc.).
If my office is too cold or too hot, should I just call Engineering directly?
No. All work orders should be processed through the Facilities department. This provides the Engineering department with a single point of contact for all work orders.
I have a light out in my closet. Can I replace it myself?
No. Submit a work order through TeamDynamix (TDX). Facilities will contact the Engineering department to complete the request. For safety reasons, trained engineers must complete all work requests. Please keep in mind that there may be a serious electrical problem of which you are unaware that requires the attention of an engineering professional.
Why is it taking Engineering so long to respond to my request?
The University is not the only area served by the Engineering department. Their primary clients are the acute care areas of the Hospital. All work orders from the University are received by Engineering, placed in a queue, and dispersed to the dedicated engineer for that particular area. At times, work orders can become backed up, resulting in delayed servicing. However, Facilities follows up frequently on all work orders until they are completed.
Note: If Facilities contacts you for an update on your request, please respond ASAP to let us know that your request has been completed satisfactorily. You, our internal customers, are the only voice that determines whether a work order was completed satisfactorily.
I need something hung in my office. Should I contact Engineering to handle this request?
No. This is considered a non-routine work order. We have an outside contractor who handles requests of this type. Submit a work order, and Facilities will contact the contractor who will be assigned to complete the work.
I need an additional outlet installed near my desk. Can Facilities call an electrician to take care of this for me?
Yes. Facilities will contact an electrician and obtain a quote for the work. A purchase requisition and purchase order may be required. Additionally, if the work is not related to a project, it may be charged directly to your department's cost center.
I accidentally locked myself out of my office. Can someone in Facilities let me into my office?
No. The Facilities department has a lockout policy. If an employee is locked out of their office for any reason, a Facilities employee can only grant access to the office with a manager's approval. Staff members are encouraged to keep their office keys with them at all times to avoid lockout situations. For liability reasons, there are absolutely no exceptions to this policy.
In addition, Facilities will not grant a staff or faculty member access to someone else's office without obtaining written clearance from the occupant of that office. This policy is designed to protect all faculty and staff, as well as their personal belongings.
What if I lose my key? Can it be replaced, and what is the cost?
If you need to replace a key, submit a Key Request through TeamDynamix (TDX) and complete the additional Key Request form, which can be found on the Facilities webpage under Forms and Documents. A department supervisor or manager must sign off on all key requests before the request can be processed. Additionally, the requestor will need to visit the Facilities Department Badging Office located at 400 Hawthorne Ave, Suite 217.
NOTE: If the Master Key is lost, the cost to re-key the affected area will be billed to the individual, not the Department.
All Adjunct Professors who do not work consistently throughout the academic year must return their keys to their Department Head each semester.
I have an upcoming event, and I need parking vouchers for my guests. How can I order them?
The Facilities department no longer issues parking tickets for any of the parking lots at the Oakland campus. All parking tickets must be purchased at the ABSMC/Sutter Parking office, located at 3100 Summit Street, G615. You may also contact their office at 510.869.4000 x 2126.