If I need to place a work order, why can't I just call Facilities instead of using TeamDynamix (TDX)?
The Facilities Department must have a system in place to track all work orders received. The TeamDynamix (TDX) work order system allows Facilities to track how we are serving the University community. We cannot track phone calls or emails. Please submit all work order requests through Cherwell Service Desk Express.

Note: Call Facilities directly in the event of an emergency (e.g., toilet overflow, flood, fire, electrical issues, etc.).

If my office is too cold or too hot, should I just call Engineering directly?
No. All work orders should be processed through the Facilities department. This provides the Engineering department with a single point of contact for all work orders.

I have a light out in my closet. Can I replace it myself?
No. Submit a work order through TeamDynamix (TDX). Facilities will contact the Engineering department to complete the request. For safety reasons, trained engineers must complete all work requests. Please keep in mind that there may be a serious electrical problem of which you are unaware that requires the attention of an engineering professional.

Why is it taking Engineering so long to respond to my request?
The University is not the only area served by the Engineering department. Their primary clients are the acute care areas of the Hospital.  All work orders from the University are received by Engineering, placed in a queue, and dispersed to the dedicated engineer for that particular area. At times, work orders can become backed up, resulting in delayed servicing. However, Facilities follows up frequently on all work orders until they are completed.

Note:  If Facilities contacts you for an update on your request, please respond ASAP to let us know that your request has been completed satisfactorily. You, our internal customers, are the only voice that determines whether a work order was completed satisfactorily.

I need something hung in my office. Should I contact Engineering to handle this request?
No. This is considered a non-routine work order. We have an outside contractor who handles requests of this type. Submit a work order, and Facilities will contact the contractor who will be assigned to complete the work.

I need an additional outlet installed near my desk. Can Facilities call an electrician to take care of this for me?
Yes. Facilities will contact an electrician and obtain a quote for the work. A purchase requisition and purchase order may be required. Additionally, if the work is not related to a project, it may be charged directly to your department's cost center.

I accidentally locked myself out of my office. Can someone in Facilities let me into my office? 
No. The Facilities department has a lockout policy. If an employee is locked out of their office for any reason, a Facilities employee can only grant access to the office with a manager's approval. Staff members are encouraged to keep their office keys with them at all times to avoid lockout situations. For liability reasons, there are absolutely no exceptions to this policy.

In addition, Facilities will not grant a staff or faculty member access to someone else's office without obtaining written clearance from the occupant of that office. This policy is designed to protect all faculty and staff, as well as their personal belongings.

What if I lose my key? Can it be replaced, and what is the cost?
If you need to replace a key, submit a Key Request through TeamDynamix (TDX) and complete the additional Key Request form, which can be found on the Facilities webpage under Forms and Documents. A department supervisor or manager must sign off on all key requests before the request can be processed. Additionally, the requestor will need to visit the Facilities Department Badging Office located at 400 Hawthorne Ave, Suite 217.

NOTE: If the Master Key is lost, the cost to re-key the affected area will be billed to the individual, not the Department.

All Adjunct Professors who do not work consistently throughout the academic year must return their keys to their Department Head each semester.

I have an upcoming event, and I need parking vouchers for my guests. How can I order them?
The Facilities department no longer issues parking tickets for any of the parking lots at the Oakland campus.  All parking tickets must be purchased at the ABSMC/Sutter Parking office, located at 3100 Summit Street, G615.  You may also contact their office at 510.869.4000 x 2126.

We have recently undergone some changes in our department that will require us to reorganize and remodel our work area. How do we go about making these changes to our area?
Please contact the Facilities Department through the TeamDynamix (TDX) system and provide the specific scope of work for your project. The Facilities department will review the information, and the appropriate vendor(s) will be contacted, if necessary. The requestor's department head will be required to approve the work before it is scheduled.  If the scope of work involves remodeling, the request must be reviewed and approved before any work is planned.

If I see the movers on campus, can I ask them to rearrange my furniture in my office?
No.  All moves must be scheduled through the Facilities Department. The Facilities Department provides movers with a specific scope of work, and we must adhere to that scope to avoid extra moving charges. If there are tasks in your area that require movers, please don't hesitate to contact Facilities so that your job can be scheduled for the next move date when the moving contractors will be present. If you have an immediate need, please notify Facilities at least 24 hours in advance of the time you require assistance. The movers will be scheduled, and your cost center will be charged for the expenses related to your move. Please note that Nor Cal Moving Services requires a minimum of four (4) hours of work.

I am expecting an important package from a family member but it has not arrived. Who should I contact to locate my package?
No personal mail should be sent to the University. We are not responsible for the receipt of personal packages or other items.

I need to ship something to one of the remote sites.  What is the latest I can get it shipped out to ensure next day delivery?
All packages should be received at the Campus Service Center before 3 p.m. to ensure next-day delivery. However, we advise all faculty, staff, and students to drop off packages as early as possible to ensure the most prompt delivery. The Campus Service Center is located at 3100 Telegraph, 1st Floor, Suite 110.

I'm shipping to a location other than a remote site. Can I ship it through the Campus Service Center?
Yes. However, all packages shipped to a location (except for remote sites) require a manager's signature and the department's cost center to be shipped.

Our department has 1,500 pieces of mail to go out. What should I do?
If you have a bulk mailing coming up, notify the Facilities Department two (2) weeks in advance by submitting a work order via TeamDynamix (TDX), and someone will contact you regarding your request.

What does EVS do?
Environmental Services (EVS) is primarily responsible for cleaning (vacuuming, mopping, dusting, garbage/waste removal, etc.) of common areas such as hallways, restrooms, and corridors. By special request,  through TeamDynamix (TDX), EVS (while in session or during University breaks) will strip and wax floors and shampoo carpets in classrooms, corridors, and labs throughout the campus.

The kitchen in our building is filthy. Can EVS come over and wipe down all the appliances and wash the dishes?
No. All break rooms, lounges, and kitchen areas are the responsibility of the students, faculty, and staff who use them. The entire University community should be mindful of keeping all appliances (refrigerators, microwaves, stoves, coffee makers, etc.) clean and presentable for the following user.

Ergo Policy Statement

SMU recognizes the need to support a safe work environment for faculty and staff, which includes ergonomic considerations. Requests for ergonomic assessments for University faculty and staff will align with Cal/OSHA regulations. Assessments may only be done for the user’s primary work location and may be conducted internally or by an external partner.

Process:

1.       An ergonomic assessment shall take place when one of the following situations occur:

a.       A request is made by an employee who already has a musculoskeletal disorder (MSD) workers’ compensation claim established.

b.       A request is made by an employee who has documentation of a diagnosis of MSD from a licensed medical provider with a recommendation for an ergonomic assessment.

c.       A request is made by an employee due to neck/shoulder pain or back strain possibly from prolonged time at their workstation.

2.       All requests for an ergonomic assessment are to be submitted via the TDX Support Portal.

3.       All submitted requests will need to be reviewed and approved by the requestor’s department supervisor and Risk Management and Safety.

4.       Once approved, a member of Risk Management and Safety will coordinate an assessment date and time with the requestor. Assessments can be done in-person or virtually, depending on the requestor’s primary work location.

5.       Following the assessment, a full report including any recommended ergonomic equipment items will be complied and reviewed with the requestor and department supervisor before coordinating the purchasing of items with the Facilities Department and IT Department.

6.       Delivery and set-up, if applicable, will be coordinated between all parties involved. Delivery dates and times, backorders, and/or shipping delays will be communicated appropriately.

7.       Once all requested equipment is in place, the requesting employee may request a follow-up ergonomic assessment if desired to ensure their workspace is ergonomically correct. Follow-up requests are to be submitted via the TDX Support Portal.

Samuel Merritt University offers single-occupancy restrooms designated as All-Gender Restrooms. These accessible facilities are designed to provide a secure and inclusive environment for everyone on campus. All-Gender Restrooms are marked to indicate that individuals of any gender are welcome to use them.

Health Education Center

• 3^rd floor, by Student Gym

Peralta Medical Office Building

• 2^nd floor, Student Health and Counseling (SHAC) Suite

Peralta 
Peralta Lower Level:

• Elevator Landing

Peralta Ground Level:

• PET Center, next to the Podiatry classroom lab

• Health Sciences Simulation Center (HSSC) Lab (2 all-gender restrooms)

• Anatomy Lab

• Public front entrance corridor

Peralta 2^nd Floor:

• Public front entrance corridor

• DEI Suite

Peralta 3^rd and 4^th Floor:

• Elevator Landings (office spaces; may be restricted to public and students)

Webster (employees only; student access restricted)

• 3^rd Floor (2 all-gender restrooms)