If I need to place a work order, why can't I just call Facilities instead of using Cherwell Service Desk Express?
The Facilities Department must have a means by which to track all work orders received. The Cherwell Service Desk Express system allows Facilities to track how we are serving the University community. We cannot track phone calls or emails. Please submit all work order requests through Cherwell Service Desk Express.
Note: Call Facilities directly when there is an emergency (i.e., toilet overflowing, flood, fire, electrical problems, etc).
If my office is too cold or too hot, should I just call Engineering directly?
No. All work orders should be processed through the Facilities department. This provides the Engineering department with a single point of contact for all work orders.
I have a light out in my closet. Can I replace it myself?
No. Submit a work order through Cherwell Service Desk Express Facilities will contact the Engineering department to complete the request. For safety reasons, it is important that trained engineers complete all work requests. Please keep in mind that there may be a serious electrical problem of which you are unaware that requires the attention of an engineering professional.
Why is it taking Engineering so long to respond to my request?
The University is not the only area serviced by the Engineering department. Their primary clients are the acute care areas of the Hospital. All work orders from the University are received by Engineering, placed in a queue, and dispersed to the dedicated engineer for that particular area. At times, work orders get backed up and servicing is delayed. However, Facilities follows up frequently on all work orders until completion.
Note: If Facilities contacts you for an update on your request, please respond ASAP to let us know that your request has been completed in a satisfactory manner. You, our internal customers, are the only voice that determines whether a work order was completed satisfactorily.
I need something hung in my office. Should I contact Engineering to handle this request?
No. This is considered a non-routine work order. We have an outside contractor who handles these types of requests. Submit a work order, and Facilities will contact the contractor who will be assigned the work order.
I need an additional outlet installed near my desk. Can Facilities call an electrician to take care of this for me?
Yes. Facilities will contact an electrician and obtain a quote for the work. A purchase requisition and purchase order may be required. Also, if it is not related to a project, the work may be charged directly to your department's cost center.
I accidentally locked myself out of my office. Can someone in Facilities let me in my office?
No. Facilities has a lockout policy. If an employee is locked out of their office for any reason, a Facilities employee can only grant access to the office with a manager's approval. Staff members are encouraged to keep office keys with them at all times to avoid a lockout situation. For liability reasons, there are absolutely no exceptions to this policy.
In addition, Facilities will not grant a staff or faculty member access to someone else's office without this being cleared in writing from the occupant of that office. This policy is designed to protect all faculty and staff and their belongings.
What if I lose my key? Can it be replaced and what is the cost?
If you need to replace a key, enter a Key Request through the Cherwell Service Desk Express, and fill out the additional Key Request form, which can be found on the Facilities webpage under Forms and Documents. All key requests must be signed off by a Department Supervisor/ Manager before the request can be processed. In addition, the requestor will need to come to the Facilities Department Badging Office at 400 Hawthorne Ave, Suite 217.
NOTE: If the Master Key is lost, the cost to re-key the affected area will be billed to the individual and not the Department.
All Adjunct Professors who do not work consistently throughout the academic year must return their keys to their Department Head each semester.
I have an event coming up and I need parking vouchers for the guests. How can I order them?
Submit a Parking Ticket Request through the Cherwell Service Desk Express, and complete the additional Parking Ticket Request Form which is located on the Facilities webpage under Forms and Documents. All parking ticket requests must be approved by a Department Supervisor/Manager before they can be processed. Facilities will contact you when your parking tickets are ready to be picked up. You can pick up your parking tickets in the Facilities Department Badging Office at 450-30th Street, Suite G833 (inside G843).