Password Reset

Having trouble logging in? Forgot your password? Reset your SMU account password here.

If you’re experiencing problems logging in, you can reset your password any time without having to call the ITS team.

The password reset process verifies you as an SMU user and sends a five-digit alphanumeric code to your personal email or mobile device. This process works only if your password reset options are set up. Please review the Set-up Password Options Tutorial.

How to Reset Your Password

  1. Click the reset button below. On the next screen, enter your SMU email address and click the binoculars button. The send code button will appear.

  2. Click on the send code button. A five-digit alphanumeric code will be sent to your alternative email address or mobile device.

  3. In the verification code box, enter the code you received.

  4. Click the envelope button to verify. After entering the correct verification code, the new password reset option is available.

  5. Enter your new password in both text boxes. Note the password complexity requirements.

  6. Click submit password reset form. You will receive a notice via your SMU email account and personal email address that your password has been changed.


Your account is automatically configured to send a verification code to your personal email address.


You will need to set up your password reset options the first time.

Problems? Please contact the ITS Help Desk 510.907.2555.

*The password reset feature may not be compatible with some mobile devices.